CRM has become an omnipresent element of business today. From large conglomerates to home chefs, every business needs the power of CRM to share the right data with the right person at the right time. Each business has unique requirements in line with its growth strategies. Hence, having the right tools becomes vital. CRMs areContinue reading
Category: CRM Tools
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What’s the Difference Between Operational and Analytical CRM?
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What Is New Era Of Conversational CRM [A Simple Guide]
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When you contact a company, do you wish to speak to a robotic auto-response system or a human? The answer is simple. Successful businesses understand that all customer relationships are rooted in conversations. In the digital world, the first conversation between a customer and a company is over the internet. Customers want their interaction to beContinue reading
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So, You Think You Need a New CRM?
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Is your customer data all over the place? Is it challenging to find the record of what an old client specified in a customized order? Is your sales team spending more time filing reports and less time nurturing leads? If these problems sound familiar, then your business is in need of a CRM or CustomerContinue reading
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How To Have a Fantastic CRM Tool With Minimal Spending?
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Small and medium businesses (SMBs) have to constantly monitor their ROI to keep the expenses within the budget. They are walking on a tightrope, fighting fierce competition and trying to establish their brand. Customer relations are, therefore, a vital element of any business’s success. But the high cost of enterprise-grade CRMs leaves SMBs struggling withContinue reading
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Your Business Needs a CRM With Invoicing – Here is Why
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While most companies focus on the product and service, they overlook the billing experience of a customer. Issues such as errors in statements, mismanaged subscriptions, duplicate billing, credit card expiry, and errors in renewal add to customer dissatisfaction. According to a report, 50% of customers said they would switch companies after a single instance ofContinue reading
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Find and Fix Customer Pain Points by Leveraging CRM Tools
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The quality of customer experience you provide will decide how your business expansion and revenue will be. Businesses no longer focus on one-time sales but on long-term relationships. No wonder the sales and marketing teams and the management are spending considerable time understanding how to improve customer experience. But before we delve into it, weContinue reading
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6 Essential CRM Features for Customer Engagement
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It can be challenging for small and medium-sized businesses to manage contacts, track support tickets, complete tasks, record communication history, and provide quick resolutions. But successful businesses understand that tracking these factors using an effective Customer Relationship Management (CRM) platform only serves to improve customer engagement. The CRM market is expanding, with an estimated reachContinue reading
