The COVID-19 crisis left us all struggling to find some semblance of balance in our lives and our businesses. However, statistics now show that 78% of small business owners expect to survive the pandemic’s effects. Are you planning to be a part of the hopeful 78%? The first step is to get organized. That’s right. OrganizingContinue reading
Author: Editorial Staff
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6 Helpful Tips On How To Organize Your Small Business
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How Small Businesses Can Serve a Large Customer Base With AI?
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To be a small business owner is to wear the hat of a Chief Everything Officer– you need to do just about anything to make your business succeed. One key challenge is reaching and engaging a large customer base. For Small or Medium Businesses (SMBs), that means – Organizing cold, warm, and hot leads. NotContinue reading
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Latest Trends That Your Small Business Need To Look Out For!
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The game-changing year of 2020 made us go through a rollercoaster of uncertain events. Some of the highly affected segments, however, included small businesses all over the world. Many of them had to come up with creative ways and solutions to keep up with the new trends. This mainly included the digitization of their businessContinue reading
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Want a Thriving Small Business? Focus on Customer Feedback
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“Your brand is what other people say about you when you’re not in the room.” – Jeff Bezos Many business owners sing the ‘customer is king’ tune. But how many of us sing it like we mean it? We all know we should listen to our customers. Your small business probably began because you choseContinue reading
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What’s the Difference Between Operational and Analytical CRM?
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CRM has become an omnipresent element of business today. From large conglomerates to home chefs, every business needs the power of CRM to share the right data with the right person at the right time. Each business has unique requirements in line with its growth strategies. Hence, having the right tools becomes vital. CRMs areContinue reading
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9 Client Retention Strategies and Why CRM Should Be Among Them
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A robust client retention policy is integral to a successful organization’s business strategies. With effective customer retention, businesses can convert one-time clients into long-term loyal patrons who generate repeat business and promote a brand. CRM plays a significant role by establishing a strong, mutually beneficial connection between the sales and customer care teams. Let’s takeContinue reading
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What Is New Era Of Conversational CRM [A Simple Guide]
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When you contact a company, do you wish to speak to a robotic auto-response system or a human? The answer is simple. Successful businesses understand that all customer relationships are rooted in conversations. In the digital world, the first conversation between a customer and a company is over the internet. Customers want their interaction to beContinue reading
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Why Customer Relationship Management Metrics Are Important
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Purchasing a CRM solution is one thing and drilling down to the most important metrics is another. Most businesses do not leverage the full power of a CRM solution and do not know which metrics to track. If your sales teams are not entering accurate data into the CRM, the metrics and corresponding insights willContinue reading
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So, You Think You Need a New CRM?
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Is your customer data all over the place? Is it challenging to find the record of what an old client specified in a customized order? Is your sales team spending more time filing reports and less time nurturing leads? If these problems sound familiar, then your business is in need of a CRM or CustomerContinue reading
